I remember the day that my boss came to me and asked if I would like to go to Cuba. I was lucky enough to experience being a tour guide. And I was even luckier as I was going to experience this not in my own country but in Cuba; Country of Music, Dance and Mojitos. Being in Cuba on its own was going to be a magical experience, a golden opportunity for me. But being a tour guide? And to a group of Turks ? I will let you make an induction about that.
Let’s make something clear Turkish customers are out there in order to find a mistake. They are not out there to enjoy their holidays and relax a bit but just to be grouchy. I will just give one clear example and you will all agree with me. If you go to Cuba, you can take rides with those marvellous, historic, antique American cars. Well those cars are obviously old but classy at the same time. They are the reason that you want to come to Cuba for Gods sake ! But if you ever see a group of people, complaining about the gas coming out those cars, I can assure you that, it is my group.
Oh, I have always admired those European tourists.Most of the time I see them following the Tour Leader carefully and act as a group. They keep their silence when something is explained. Now; do think the opposite of this. That was what i had been through with Turks. I would have to shout all the time to get them together, yet again, they would manage getting lost even on a straight street. And of course I would be the one to be blame for not checking them.
I used to explain them all about Cuba constantly but, at the end I would receive just one question. ‘WHEN ARE WE GONNA BUY CİGARS?’ If you want to make your Turkish customers happy, all you have to do is to take them to a bazaar. There was only this one time that my customers were really happy with doing the City tour and that was only because I took them to La Bodeguita del Medio first ,so that they can enjoy the city with their Mojitos in their hands while walking through the streets of Havana a bit tiddly .
Here comes the part that worrisome me the most. Most of the time i had to become more of a PİMP instead of a tour leader. Whenever I told my Cuban friends that i was with my Turkish group they would all say: Oh,a group of Turks?! They all love Cuban woman. Cuba is on the way of being the second Thailand in terms of prostitution. So during the day I would show them the city and after dark i would rent casas (that’S how Cubans call the rental houses) and arrange the ladies for them. And the most disgusting part would be when they show me their pics with their families, children and even new-born babies.
If you are a tour guide, you have to put a mask to your face. You can not set up an emotional bond with your customers.. You can not trust them as they are always ready to be unhappy. You can have so much fun when you are with your group and of course there is no problem with that. Go out there ! Enjoy being a guide. But keep in mind that these people can show their real faces any moment. They are just out there, lay a wait for, tiny little mistake of yours.